Effective Date: August 7, 2025
We want you to love your Labubu as much as we do! If something isn’t right, we’re here to help. Please review our return and refund policy below.
Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect
- Your request is made within 7 days of receiving the item
- The item is unopened, unused, and in its original packaging
Unfortunately, we do not accept returns for:
- Change of mind
- Opened blind boxes
- Limited edition or pre-order items
Refund Process
If your return is approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the amount to reflect in your account
- Shipping fees are non-refundable (unless the return is due to our error)
Exchanges
We offer replacements for:
- Damaged or defective items (same item, if available)
Please contact us within 48 hours of delivery with clear photos of the damage.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- Please use a trackable shipping service to ensure safe return
How to Request a Return
- Email us at info@labubutoys.online
- Include your order number, item name, and reason for return
- Attach photos if the item is damaged or incorrect
- Wait for confirmation and return instructions
Important Notes
- Items returned without prior approval will not be accepted
- We reserve the right to refuse a refund if the item shows signs of use or is not returned in its original condition
Questions?
We’re happy to help!
📧 info@labubutoys.online